Associate Director - Client Services - Direct Marketing Campaigns

DataLab USA; Germantown (MD); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, and Vision Plans

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off

Company Holidays

Hybrid policy

Job summary

DataLab USA is seeking an Associate Director to implement, lead and grow client engagement with top strategic accounts, overseeing cross-functional teams to deliver data-driven marketing solutions.

You will drive executive-level engagements, lead quarterly business reviews, and mentor a growing team, while ensuring profitability and strategic growth across key accounts in a hybrid remote-friendly environment.

Qualifications

• Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing.
• 8+ years of client services/account management
• 8+ years direct marketing experience
• Analytically minded, specifically comfortable with data, response metrics and trends
• Excellent written and verbal communication skills
• Ability to analyze problems and produce a viable solution
• Experience with test planning and use cases
• Ability to lead and coordinate people and activities throughout a full solution lifecycle

Responsibilities

• Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results
• Leading strategic client meetings and quarterly business reviews
• Interpret and lead client discussions on results and results trending
• Drive business by ensuring key program goals are met
• Take responsibility for strategy, accurate, and timely program execution
• Establish and maintain account profitability, manage internal financial data and forecast as required
• Understand, lead and/or manage account development and growth opportunities
• Lead and mentor a team for successful career growth.

Skills

Client services

Direct marketing

Data analysis

Communication

Team leadership

Education

Bachelor's degree

Job description

The Associate Director will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client(s). Establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management.

Primary Responsibilities:

• Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results
• Leading strategic client meetings and quarterly business reviews
• Interpret and lead client discussions on results and results trending
• Drive business by ensuring key program goals are met
• Take responsibility for strategy, accurate, and timely program execution
• Establish and maintain account profitability, manage internal financial data and forecast as required
• Understand, lead and/or manage account development and growth opportunities
• Lead and mentor a team for successful career growth.

Job Requirements:

• Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing
• 8+ years of client services/account management
• 8+ years direct marketing experience
• Analytically minded, specifically comfortable with data, response metrics and trends
• Excellent written and verbal communication skills
• Ability to analyze problems and produce a viable solution
• Bachelor's degree required. Technology and math backgrounds a plus
• Experience with test planning and use cases
• Ability to lead and coordinate people and activities throughout a full solution lifecycle

$140,000 - $180,000 a year

The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role

We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:

Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.

Employee Assistance Program (EAP): Resources and support for personal and professional challenges.

401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.

Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.

Company Holidays: Nine paid company holidays throughout the year.

Hybrid policy: eligibility after 6 months 1day WFH, after 12 months 2 days WFH

DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.

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