Client Services Lead

SupportFinity™; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A data-driven marketing firm is seeking a Client Services Lead based in New York. You will ensure the success of client campaigns, from strategic planning to performance measurement. The role demands a minimum of 5 years in digital media, coupled with strong analytical skills and experience in the ad-tech ecosystem. Ideal for those passionate about client relations and data solutions, this position aims to elevate client satisfaction and foster long-term partnerships.

Qualifications

• 5+ years of experience in digital advertising, programmatic media, or data-driven marketing.
• Deep expertise in the ad-tech ecosystem.

Responsibilities

• Manage relationships for high-value accounts.
• Oversee lifecycle from kick-off to reporting.
• Identify upsell opportunities and expand data activation.

Skills

Digital advertising knowledge

Analytical skills

Presentation skills

Organizational skills

Education

Bachelor's degree in Marketing, Business, or related field

Tools

DSPs

SSPs

DMPs

Job description

About Attain

Built for consumers and companies, alike. In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools, earned wages and rewards without cost or hidden fees. In exchange, they give permission to use their real-time data for research, insights and targeted advertising.

About the role

As our Sales Team continues to grow, we are looking for a Client Services Lead who will serve as a primary strategic partner for Attain's key advertiser and agency relationships. Reporting to the Associate Director of Client Services, you will be responsible for the end-to-end success of client campaigns—from strategic planning and data activation to performance measurement and long-term retention.

You are a hands-on expert in the programmatic and data landscape, acting as a trusted advisor to clients while ensuring operational excellence in every engagement. Your digital media expertise and relationship-building skills will be the foundation that helps our customer base scale as our offerings expand beyond insights, programmatic media, and measurement.

We are hiring this role to be based out of either Chicago, IL or New York, NY. At the moment, we are targeting candidates who are currently based in those markets.

Preferred Qualifications

• 5+ years of experience in digital advertising, programmatic media, or data-driven marketing.
• Deep expertise in the ad-tech ecosystem, including DSPs, SSPs, DMPs, and data-driven insights.
• Bachelor's degree in Marketing, Business, or a related field.
• Proven ability to build and upsell media execution and measurement strategies to traders, agency teams, and executives.
• Strong analytical skills with the ability to translate complex data into actionable strategic insights for clients.
• Excellent presentation and organizational skills, with experience managing multiple high-value priorities in a fast-paced environment.

What a typical week might look like

• Strategic Account Management: Lead the day-to-end relationship for a portfolio of high-value accounts, acting as their primary point of contact to ensure strategic alignment and satisfaction.
• Campaign Strategy & Execution: Oversee the entire lifecycle—from initial kick-off and onboarding to final reporting—ensuring measurable business growth through data-driven recommendations.
• Growth & Retention: Partner with Sales to identify upsell opportunities and expand Attain's data activation and measurement footprint within existing accounts.
• Cross-Functional Collaboration: Work with Product and Engineering teams to surface client feedback and influence the development of new data and measurement solutions.
• Process Innovation: Contribute to the development of scalable playbooks and best practices for campaign management and client communication.
• Mentorship: Provide guidance and share best practices with Client Services Managers and Specialists on the team.

At the end of your first year, you'll have helped us

• Successfully managed and grown a portfolio of key accounts with high retention and satisfaction rates.
• Onboarded net-new business while building the operational components of our measurement and data activation offerings.
• Raised the bar of our organizational expertise in the marketplace by leading cross-functional education sessions.
• Utilized your programmatic experience to collaborate with sellers and grow our outbound go-to-market strategies.

We're excited to hear from you. At Attain, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn't match every detail of the job description.