Client Services Lead, Creator Campaigns

Influship; New York, Northern (NY, KY); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision

25 days of PTO + Sick days + Winter?e"

Monthly phone/internet reimbursement

Professional development stipend

New joiner's Home office allowance

Paid parental leave

Volunteer days

Identity theft protection & Legal aid

Company Paid Life & Disability Ins

Voluntary Life Insurance

Voluntary Hospital and Critical Illess

Job summary

Whalar, part of Accenture Song, is seeking an Executive, Client Services in New York, NY to lead client services for campaigns, ensuring smooth execution and collaboration with creators and internal teams to bring a brand’s vision to life.

You will source creators, manage relationships, brief and review content, monitor scheduling and campaign performance, and strive for exceptional client satisfaction in a fast-paced, hands-on environment.

Qualifications

• 1+ years’ experience in the creator/influencer landscape.
• Affinity for social media and creators is preferred.
• Strong attention to detail and organizational skills.
• Creative, curious mindset with a can-do attitude.
• Thrives in collaborative, flexible work environments.

Responsibilities

• Creator Sourcing: Source, gather information and demographics, and vet creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, Snapchat and more.
• Creator Management: build strong relationships with creators throughout a campaign cycle and beyond, from outreach, negotiations, ECHO onboarding and contracting to creator briefing, creative concept review, content gatekeeping, content scheduling and campaign feedback loops. This may also include managing product logistics for a campaign.
• Creative Briefing: Develop and issue creator briefs, immersing creators into the campaign, and lead day-to-day communications for content development.
• Content Review & Quality Control: Be the first point for review of all creator content. Check for ASA and IP compliance, alignment with brief and quality of content, and create an efficient feedback loop back to creators.
• Content Scheduling & Monitoring: Create a posting schedule and keep it up to date throughout the campaign period. Monitor posts once they are live to ensure accuracy and to flag any negative sentiment the post may be receiving.
• Campaign Performance: Work closely with the Manager on overall campaign success, including updating campaign trackers consistently, timeline management, budget management, data capture and wrap reports.
• Act as a cultural pulse of all things creator economy - live and breathe social media, consuming and presenting back trends and new discoveries.

Skills

Creator landscape

Social media affinity

Detail-oriented

Collaborative

Creative mindset

Job description

Whalar, part of Accenture Song, is seeking an Executive, Client Services in New York, NY to lead client services for campaigns, ensuring smooth execution and collaboration with creators and internal teams to bring a brand’s vision to life.

You will source creators, manage relationships, brief and review content, monitor scheduling and campaign performance, and strive for exceptional client satisfaction in a fast-paced, hands-on environment.