Client Services Host — Weekend Concierge & Upsell Pro

Floyd's 99 Barbershop; Colorado Springs (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Health benefits for full-time staff

Growth opportunities

Inclusive, relaxed work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Colorado Springs, CO is seeking a full-time Client Services Host to keep our shop running smoothly. You will answer calls, schedule treatments, and help guests with information and pricing while upholding our friendly, professional standard.

We offer a competitive wage of $16.00/hour and full-time benefits, including health coverage and opportunities for growth. Weekend/evening availability is required to support our busy shop environment.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Strong collaboration and communication skills over phone and in person.
• Commitment to helping others and working with a team.

Responsibilities

• Answer phone calls and respond to customer inquiries.
• Schedule treatments and provide cost estimates and wait times.
• Upsell treatments or products when appropriate to enhance the client experience.
• Assist with general cleaning to maintain a welcoming retail space.

Skills

Customer service

Retail experience

Hospitality experience

Job description

Floyd's 99 Barbershop in Colorado Springs, CO is seeking a full-time Client Services Host to keep our shop running smoothly. You will answer calls, schedule treatments, and help guests with information and pricing while upholding our friendly, professional standard.

We offer a competitive wage of $16.00/hour and full-time benefits, including health coverage and opportunities for growth. Weekend/evening availability is required to support our busy shop environment.