Client Services Host - Friendly Scheduling & Upsell Lead

*Floyds 99 Barbershop - Encino; Los Angeles (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health benefits for full-time

Employee assistance program

Ongoing growth opportunities

Discounted or free counseling

Friendly team environment

Job summary

Floyd's 99 Barbershop in Encino, CA is hiring a full-time Client Services Host to keep days running smoothly. The role involves answering calls, scheduling services, and promoting offerings in a busy, friendly environment.

We offer a competitive wage of $17.50/hour plus full-time health benefits, growth opportunities, and an assistant program. Weekend/evening availability is required, with a team-oriented culture and nationwide locations for growth.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.

Responsibilities

• Answer phone calls, schedule treatments, and respond to questions.
• Promote services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling appointments.
• Help with general cleaning to keep the shop and retail space presentable.

Skills

Customer service

Phone communication

In-person communication

Time management

Job description

Floyd's 99 Barbershop in Encino, CA is hiring a full-time Client Services Host to keep days running smoothly. The role involves answering calls, scheduling services, and promoting offerings in a busy, friendly environment.

We offer a competitive wage of $17.50/hour plus full-time health benefits, growth opportunities, and an assistant program. Weekend/evening availability is required, with a team-oriented culture and nationwide locations for growth.