Client Services Host

Floyd's 99 Barbershop; Colorado Springs (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Health benefits for full-time staff

Growth opportunities

Inclusive, relaxed work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Colorado Springs, CO is seeking a full-time Client Services Host to keep our shop running smoothly. You will answer calls, schedule treatments, and help guests with information and pricing while upholding our friendly, professional standard.

We offer a competitive wage of $16.00/hour and full-time benefits, including health coverage and opportunities for growth. Weekend/evening availability is required to support our busy shop environment.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Strong collaboration and communication skills over phone and in person.
• Commitment to helping others and working with a team.

Responsibilities

• Answer phone calls and respond to customer inquiries.
• Schedule treatments and provide cost estimates and wait times.
• Upsell treatments or products when appropriate to enhance the client experience.
• Assist with general cleaning to maintain a welcoming retail space.

Skills

Customer service

Retail experience

Hospitality experience

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Colorado Springs, CO barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

We're all about style, confidence, and community. Our high-energy shop is where passion meets profession, striking the perfect balance between working hard, having fun, and delivering top-tier service. We take a \"people first\" approach-supporting our team with ongoing education, creative freedom, and a culture that values individuality. Whether you're refining your craft or looking to advance your career, Floyd's 99 on Cinema Point is the place to thrive.