Client Services Host — Growth, Benefits & Flexible Hours

Floyd's 99 Barbershop; Naperville (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Employee assistance program

Relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Naperville, IL is seeking a full-time Client Services Host to keep our shop running smoothly. You will answer calls, schedule appointments, and help customers with price estimates and wait times while promoting our spa and barber services.

Join a team that values style, fun, and a great guest experience. The role requires weekend/evening availability and a friendly, professional demeanor.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Ability to work in a fast-paced environment.
• Excellent collaboration and communication skills, both on the phone and in person.
• Commitment to helping others and working with a team.
• Strong organizational skills, attention to detail and time management.
• Ability to maintain confidentiality and work a flexible schedule including nights and weekends.

Responsibilities

• Answer phone calls and respond to customer questions with a friendly, professional attitude.
• Schedule beauty treatments and provide cost estimates and wait times.
• Promote the range of cosmetology services and upsell when appropriate.
• Assist with general cleaning to keep the retail space looking great.
• Ensure smooth day-to-day operations and excellent guest experience.
• Maintain confidentiality and handle scheduling efficiently.

Skills

Customer service

Retail experience

Hospitality

Team collaboration

Phone & in-person

Job description

Floyd's 99 Barbershop in Naperville, IL is seeking a full-time Client Services Host to keep our shop running smoothly. You will answer calls, schedule appointments, and help customers with price estimates and wait times while promoting our spa and barber services.

Join a team that values style, fun, and a great guest experience. The role requires weekend/evening availability and a friendly, professional demeanor.