Client Services Host

Floyd's 99 Barbershop; Chicago (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

EAP counseling

Growth opportunities

Collaborative culture

Job summary

Floyd's 99 Barbershop in Chicago, IL is hiring a full-time Client Services Host to keep our busy shop running smoothly. You will greet clients, answer calls, book appointments, and upsell our services with a friendly, professional approach.

We value teamwork, reliability, and excellent communication. Weekend and evening availability is required. Benefits include health coverage for full-time staff, employee assistance, and growth opportunities within a nationwide brand.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management abilities.
• Ability to maintain confidentiality.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Answer phone calls and respond to questions.
• Schedule treatments and manage appointments.
• Promote services and upsell treatments or products when possible.
• Provide cost estimates and wait times before booking.
• Assist with general cleaning to keep the retail space presentable.

Skills

Customer service

Team collaboration

Time management

Attention to detail

Confidentiality

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Chicago, IL barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.25/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Welcome to Floyd's 99 Barbershop in Wicker Park, where style meets urban creativity in one of Chicago's most eclectic neighborhoods. Situated amidst cool cafes, unique boutiques, and the vibrant arts scene, our shop is at the center of it all, offering the perfect place to grow your craft and vibe with the community. We take pride in offering innovative cuts, bold styles, and a laid‑back atmosphere where every client feels like family. Our team is made up of passionate barbers and stylists who support one another, push creative boundaries, and are all about providing exceptional experiences-no egos allowed. If you're ready to be part of a high-energy, inclusive crew that thrives on creativity, collaboration, and making clients feel their best, you'll fit right in with us!

Become a critical part of our barbershop and retail operations! We're excited to meet our new Client Services Host.