Client Services Host

Floyd's 99 Barbershop; Park Ridge (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Employee assistance program

Counseling options

Financial planning

Child and elder care assistance

Legal assistance

Job summary

Floyd's 99 Barbershop in Park Ridge, IL is hiring a full-time Client Services Host. You will handle calls, schedule treatments, and assist clients with questions in a friendly, professional manner.

The role requires weekend and evening availability, with opportunities to upsell services and maintain a clean, welcoming shop environment. Competitive pay and benefits accompany the position.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management abilities.

Responsibilities

• Answer phone calls and schedule treatments.
• Promote services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling an appointment.
• Help with general cleaning to keep the retail space looking great.

Skills

Customer service

Phone communication

Team collaboration

Organizational skills

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Park Ridge, IL barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested;

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Step into Floyd's 99 Barbershop in Park Ridge, where exceptional cuts and good times go hand in hand. Situated in a vibrant neighborhood, our shop is just moments away from great local eateries, cozy coffee shops, and parks perfect for unwinding after a busy day. We're all about offering stylish, tailored cuts with a personal touch, while making sure our clients enjoy a fun, relaxed experience. Our team is made up of passionate professionals who love to collaborate, learn, and bring their A-game every day. We believe in positivity, growth, and always having each other's back, without any egos in sight. Ready to join a shop where creativity flows, skills grow, and every day is a new opportunity to stand out? If so, our barbershop is the place for you!

We're excited to meet our new Client Services Host.