Full-Time Client Services Host | Guest Experience Concierge

Floyd's 99 Barbershop; Chicago (IL); In loco; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee assistance program

Ongoing growth opportunities

Health benefits for full-time

Fun and relaxed environment

Nationwide locations

Descrizione del lavoro

Floyd's 99 Barbershop in Chicago, IL is hiring a full-time Client Services Host to keep our days running smoothly. You will answer calls, book appointments, and upsell services with a friendly, professional attitude.

This role requires weekends and evenings, strong collaboration with the team, and the ability to provide accurate cost estimates and wait times in a fast-paced retail/hospitality setting.

Competenze

• 2+ years of customer service experience in the retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management abilities.
• Ability to maintain confidentiality.
• Ability to work a flexible schedule, including nights and weekends.

Mansioni

• Answer phone calls, schedule treatments, and respond to questions to keep the shop running smoothly.
• Promote Floyd's services and upsell treatments or products when possible.
• Provide cost estimates and wait times for services before scheduling appointments.
• Help with general cleaning to keep the retail space looking great.

Conoscenze

Customer service

Retail/hospitality/beauty experience

Phone & in-person communication

Confidentiality

Time management

Descrizione del lavoro

Floyd's 99 Barbershop in Chicago, IL is hiring a full-time Client Services Host to keep our days running smoothly. You will answer calls, book appointments, and upsell services with a friendly, professional attitude.

This role requires weekends and evenings, strong collaboration with the team, and the ability to provide accurate cost estimates and wait times in a fast-paced retail/hospitality setting.