Client Services Host

Floyd's 99 Barbershop; Colorado Springs (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits (medical, dental, and视

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Colorado Springs, CO is seeking a full-time Client Services Host to keep the shop running smoothly. You will answer calls, schedule treatments, upsell services, and provide cost estimates while maintaining a welcoming, professional demeanor.

The role requires weekend/evening availability. Benefits include health coverage, employee assistance, growth opportunities, and a supportive team environment at a nationwide brand.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Ability to work in a fast-paced environment.
• Strong communication skills, both phone and in person.
• Willingness to work a flexible schedule, including nights and weekends.

Responsibilities

• Answer phone calls and respond to customer questions.
• Schedule treatments and upsell services or products when possible.
• Provide cost estimates and wait times before scheduling.
• Assist with general cleaning to keep the space looking great.
• Promote our services across channels.

Skills

Customer service

Phone communication

Team collaboration

Time management

Confidentiality

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Colorado Springs, CO barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested;

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

We are dedicated to delivering exceptional service, expert craftsmanship, and a welcoming atmosphere for both our clients and team members. Our commitment to a \"people first\" culture fosters creativity, encourages professional growth, and provides opportunities for long-term career advancement. If you are passionate about your craft, value continuous education, and thrive in a supportive team environment, Floyd's 99 North Gate is the place for you. Take the next step in your career.

Become a critical part of our barbershop and retail operations. We're excited to meet our new Client Services Host.