Client Services Executive — Growth & Delivery

Businessolver; United States; On-site; USD 110,000 - 172,000; Full time

Benefits offered by this job

Quarterly bonus incentive plan

Comprehensive benefits package

Job summary

Businessolver, a leading benefits technology company, seeks a Senior Director of Client Services to set the vision for service excellence and lead strategy with clients. This executive guides complex engagements, renewals, and cross-sell initiatives to strengthen client partnerships.

You will oversee performance management, resource development, and compensation processes while fostering a culture of continuous improvement and collaboration, ensuring client satisfaction and business growth.

Qualifications

• Bachelor's degree in management, communications, or similar field required.
• 8+ years progressive experience with brokers, carriers, and clients in the Benefit Administration arena.
• Highly motivated, confident, energetic and positive attitude.
• Strong relationship management and project management expertise, analytical skills, and the ability to engage multiple stakeholders.
• Excellent communication skills in verbal or written form.
• Resourceful and creative problem solver.
• Tech-savvy with learning modern technology.
• Experience with Technology, Health & Welfare Benefits, HR, or Health Care preferred.
• Willingness to travel up to 15%.

Responsibilities

• Partner with Project Management and Production Planning to review capacity, deliverables, and performance.
• Provide directions on documenting work requests and assign work to resources.
• Review client health scorecard weekly and discuss risks with the team.
• Act as client escalation point for service delivery and drive initiatives.
• Provide operational performance reports to client leadership weekly.
• Conduct strategy meetings with Customer Success to review activity and performance.
• Lead daily stand-up meetings to communicate initiatives and review deliverables.
• Manage team through regular 1:1s and performance reviews.
• Conduct new team member training and learning path development.
• Ensure Annual Enrollment activities are executed and coordinate with clients.
• Participate in sales finalist meetings and scope presentations.
• Engage in ongoing education on product releases and system functionality.
• Performs other duties as assigned and comply with policies.

Skills

Relationship management

Project management

Communication skills

Problem solving

Tech-savvy

Continuous learning

Travel readiness

Education

Bachelor's degree in management, communications, or similar field

Job description

Businessolver, a leading benefits technology company, seeks a Senior Director of Client Services to set the vision for service excellence and lead strategy with clients. This executive guides complex engagements, renewals, and cross-sell initiatives to strengthen client partnerships.

You will oversee performance management, resource development, and compensation processes while fostering a culture of continuous improvement and collaboration, ensuring client satisfaction and business growth.