Head of Client Services & Growth

Businessolver; United States; On-site; USD 150,000 - 215,000; Full time

Job summary

Businessolver seeks an experienced leader to oversee Client Services professionals, directing annual growth, renewal strategies, and cross-functional collaboration to deliver client delight. You will manage P&L across teams and drive strategic reviews with clients while coaching leaders to new levels of performance.

The role emphasizes cultivating relationships with brokers, carriers and clients in the benefits arena, with salary in the 150K–215K range and eligibility for annual incentives.

Qualifications

• Bachelor’s degree and relevant experience.
• 8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena.
• Strong experience with people management and leading teams/organizations.
• Experience coaching leaders to lead!
• Thought leader; ability to outline a vision and engage teams to follow and execute.
• Financial management; experience managing large budgets
• Strategic and analytical skills; ability to drive a plan and deviate when necessary to ensure achieved results
• Strong employee development skills with the ability to motivate and drive exceptional results
• Ability to drive the next level of questioning and coach team members to be inquisitive
• Ability to grow and sustain client relationships, while striking a strong balance in advocacy for both internal and external customers
• Excellent communication skills; responsible for communicating both internally & externally to drive both client and employee delight
• Proven organizational skills and impeccable attention to detail
• You must be an assertive, resourceful, and creative problem solver. When issues come up, you should be world‑class at quickly and constructively working with members of the team to find solutions while maintaining professionalism and courtesy
• Adaptable and resourceful, capable of working under pressure to meet aggressive deadlines
• Highly motivated, confident, energetic and positive attitude

Responsibilities

• Ensure timely, accurate and delightful service delivery to all clients collaborating successfully with other functions across Businessolver.
• Provide direction and guidance to team members, including annual strategy for growth and retention
• Conduct strategic business reviews with clients and act as executive sponsors for relevant ones
• Evaluate operational metrics to assess trends and risks requiring action plans
• Support and execute renewal strategies to drive sustained revenue streams
• Manage P&L across the teams and report performance to executive team monthly
• Analyze KPIs across the team to identify shifts in strategy to ensure attainment of expected results
• Drive employee delight through coaching, support, career development and recognition
• Manage projects and drive results for consistent and successful client delivery
• Point of escalation for internal and external service issues requiring support above day to day client contact

Skills

Thought leader

Strong communication

Strategic thinking

Financial management

People management

Coaching leaders

Client relationship

Problem solving

Adaptable under pressure

Positive attitude

Education

Bachelor’s degree

8+ years experience in Benefit Administration

Job description

Businessolver seeks an experienced leader to oversee Client Services professionals, directing annual growth, renewal strategies, and cross-functional collaboration to deliver client delight. You will manage P&L across teams and drive strategic reviews with clients while coaching leaders to new levels of performance.

The role emphasizes cultivating relationships with brokers, carriers and clients in the benefits arena, with salary in the 150K–215K range and eligibility for annual incentives.