Executive Client Delivery & Strategy Lead

SupportFinity™; Colorado; Hybrid; USD 194,000 - 243,000; Full time

Benefits offered by this job

BetterUp coaching

Competitive compensation

Medical, dental, and vision insurance

Flexible paid time off

Learning and Development stipend

Job summary

BetterUp is seeking a Client Delivery Director to lead post-sale strategy and execution for our largest clients. This role orchestrates end-to-end delivery, aligns client requirements with internal teams, and drives value realization across the organization.

The ideal candidate brings 10+ years of delivery experience, strong executive communication, and a track record in SaaS deployments. This hybrid role requires travel to client sites and alignment with US office hubs (Austin, NYC, SF,

Qualifications

• 10+ years of software and/or service delivery experience.
• 5+ years of experience leading enterprise-wide SaaS platform deployments.
• Excellent communication skills with executive and operating level stakeholders.
• Influencing / working cross functionally; able to navigate an org independently.
• Strong program/project management skills; Scrum/Agile a plus.

Responsibilities

• Delivery Management: orchestrate end-to-end delivery of the BetterUp platform for clients and scope deliverables against requirements.
• Client Relationship Management: maintain relationships with client executive and program leadership post-sale.
• Governance: design and run delivery metrics, reporting, and continuous improvement strategies.
• Comms & Change Management: provide regular updates on status, risks and outcomes across stakeholder groups.
• Collaboration & Advocacy: lead post-sale planning across cross-functional teams and champion Voice of Customer.

Skills

Delivery leadership

SaaS deployments

Executive communication

Cross-functional collaboration

Program management

Risk management

Travel readiness

Stakeholder management

Job description

BetterUp is seeking a Client Delivery Director to lead post-sale strategy and execution for our largest clients. This role orchestrates end-to-end delivery, aligns client requirements with internal teams, and drives value realization across the organization.

The ideal candidate brings 10+ years of delivery experience, strong executive communication, and a track record in SaaS deployments. This hybrid role requires travel to client sites and alignment with US office hubs (Austin, NYC, SF,