Client Services & Eligibility Specialist

Express Employment Professionals - Cincinnati East; Shawano (WI); On-site; USD 23,000 - 30,000; Full time

Job summary

Express Employment Professionals is hiring an Eligibility Specialist for a well-established organization serving individuals and families in Shawano, WI. The role includes greeting clients, answering calls, scheduling appointments, and guiding applicants through program eligibility.

Qualifications include 3+ years of consistent office or administrative experience, strong attendance, organization, data entry skills, confidentiality, and excellent customer service.

Qualifications

• 3+ years of consistent office or administrative experience.
• Demonstrated job stability and strong attendance history.
• Ability to stay organized and multi-task in a fast paced environment.
• Professional customer service and communication skills.
• Excellent computer and data-entry skills.
• Strong attention to detail, accuracy, and confidentiality.
• High school diploma or equivalent.
• Bilingual skills are a plus, but not required.

Responsibilities

• Greet customers professionally at the front desk
• Answer and direct phone calls
• Schedule and manage client appointments
• Provide clear information regarding program eligibility
• Review and verify application information and documentation
• Enter data and process online or on-demand applications
• Assist with general administrative duties and provide excellent customer service by phone, email, and in person
• Maintain accurate, organized, and confidential records

Job description

Express Employment Professionals is hiring an Eligibility Specialist for a well-established organization serving individuals and families in Shawano, WI. The role includes greeting clients, answering calls, scheduling appointments, and guiding applicants through program eligibility.

Qualifications include 3+ years of consistent office or administrative experience, strong attendance, organization, data entry skills, confidentiality, and excellent customer service.