Remote Eligibility Specialist for Economic Support

Outagamie County; Appleton (WI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Wisconsin Retirement System Pension

Job summary

Outagamie County is seeking an Economic Support Specialist to assess eligibility for Medicaid, FoodShare, and related programs. The role involves managing a large caseload, interviewing clients, and issuing benefits across multiple programs.

The ideal candidate will handle complex policy, adapt to change, and work in a fast-paced environment. Training, bilingual skills, and strong communication are valued assets.

Qualifications

• Bachelor's Degree in a related field or Associate’s with related experience, or completed Economic Support training.
• Strong communication and interpretive abilities to work with customers and professionals.
• Ability to manage a large caseload and conduct interviews to determine benefits.

Responsibilities

• Determine eligibility for Medicaid, BadgerCare Plus, FoodShare, Child Care Subsidies and related programs.
• Manage a caseload of 500+ cases including interviewing customers and processing changes to eligibility.
• Coordinate with child support specialists and social workers to meet customer needs.
• Investigate over/under issuance and issue notices while outlining repayment responsibilities.
• Meet performance metrics for timely processing and confidentiality requirements.
• Navigate multiple CARES/CARES Worker Web and related systems to determine eligibility.

Education

Bachelor's Degree in a related field

Associate’s degree in a related field with 2 years of related experience

Successful completion of the required Economic Support Specialist training

Job description

Outagamie County is seeking an Economic Support Specialist to assess eligibility for Medicaid, FoodShare, and related programs. The role involves managing a large caseload, interviewing clients, and issuing benefits across multiple programs.

The ideal candidate will handle complex policy, adapt to change, and work in a fast-paced environment. Training, bilingual skills, and strong communication are valued assets.