Senior Economic Support & Eligibility Specialist

Rock County; Janesville (WI); On-site; USD 43,000 - 64,000; Full time

Job summary

Rock County in Wisconsin seeks a dedicated case management and income maintenance specialist for the Southern Consortium. The role focuses on handling call center duties, processing applications, and determining ongoing eligibility in collaboration with county, state, and federal regulations.

You will work with diverse clients, maintain confidential records, and navigate systems like Genesys and CARES Mainframe to ensure accurate and timely service delivery.

Qualifications

• Experience in case management and eligibility determination preferred.
• Ability to work with diverse backgrounds while maintaining confidentiality.
• Knowledge of Medicaid/Health and Human Service programs and income maintenance rules.
• Strong attention to detail and timely documentation.

Responsibilities

• Answer calls, process applications, review cases, and determine eligibility.
• Explain agency services and assist with renewals and changes.
• Enter timely case comments and maintain accurate case files.
• Navigate multiple health and income maintenance systems with HIPAA compliance.
• Participate in training and quality assurance activities.

Skills

Case management

Call center

Cultural competency

HIPAA compliance

Trauma informed care

De-escalation

Customer service

Communication skills

Time management

Education

Two years of education from an accredited college/university with major coursework in social sciences or related fields

Tools

Genesys

CARES Mainframe

Forward Health Portal

ECF

BRITS

KIDS

Job description

Rock County in Wisconsin seeks a dedicated case management and income maintenance specialist for the Southern Consortium. The role focuses on handling call center duties, processing applications, and determining ongoing eligibility in collaboration with county, state, and federal regulations.

You will work with diverse clients, maintain confidential records, and navigate systems like Genesys and CARES Mainframe to ensure accurate and timely service delivery.