Eligibility & Client Services Specialist

Express Employment Professionals - Cincinnati East; Town of Florence (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Florence, WI is seeking an Eligibility Specialist to assist families with program eligibility and navigate services. You will greet clients, handle inquiries, schedule appointments, and maintain confidential records with accuracy and care.

The ideal candidate has 3+ years of administrative experience, reliable attendance, and strong communication skills. Bilingual skills are a plus.

Qualifications

• 3+ years of consistent office or administrative experience.
• Demonstrated job stability and strong attendance history.
• Ability to stay organized and multi-task in a fast paced environment.
• Professional customer service and communication skills.
• Excellent computer and data-entry skills.
• Strong attention to detail, accuracy, and confidentiality.
• High school diploma or equivalent.
• Bilingual skills are a plus, but not required.

Responsibilities

• Greet customers professionally at the front desk
• Answer and direct phone calls
• Schedule and manage client appointments
• Provide clear information regarding program eligibility
• Review and verify application information and documentation
• Enter data and process online or on-demand applications
• Assist with general administrative duties and provide excellent customer service by phone, email, and in person
• Maintain accurate, organized, and confidential records

Skills

Administrative experience

Customer service

Data entry

Attention to detail

Confidentiality

Multi-tasking

Bilingual skills (not required)

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Express Employment Professionals - Cincinnati East in Florence, WI is seeking an Eligibility Specialist to assist families with program eligibility and navigate services. You will greet clients, handle inquiries, schedule appointments, and maintain confidential records with accuracy and care.

The ideal candidate has 3+ years of administrative experience, reliable attendance, and strong communication skills. Bilingual skills are a plus.