Client Services & Dispatch Specialist

Stewart & Stevenson; Oklahoma City (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

Stewart & Stevenson in Oklahoma City is seeking a Customer Service Specialist to be the primary point of contact for customers, coordinating service requests, processing orders, and providing timely updates. You will work with technicians, vendors, and internal teams to ensure quality service and accurate documentation.

Responsibilities include handling inquiries, tracking orders, preparing quotes and work orders, maintaining records, and supporting invoicing while upholding company policies and

Qualifications

• Minimum 2 years of customer service, order processing, or service coordination experience.
• Experience in industrial services, manufacturing, power systems, or a technical service environment preferred.
• Proficiency with ERP/CRM systems and Microsoft Office suite.

Responsibilities

• Serve as a primary contact for customers regarding service inquiries, repair status updates, and product information.
• Receive, process, and track customer orders, repair requests, and service documentation.
• Prepare quotes, work orders, and related customer correspondence.
• Coordinate communication between customers, technicians, sales representatives, and operations personnel.
• Monitor project timelines and provide customers with timely updates regarding repair status, delivery schedules and service completion.
• Maintain accurate customer records within company systems.

Skills

Customer service

Relationship-building

Organizational skills

Multitasking

MS Office

ERP/CRM experience

Problem-solving

Cross-functional teamwork

Communication

Education

High School Diploma or GED

Associate degree in Business Administration or related field

Tools

ERP systems

CRM systems

Inventory management software

Job description

Stewart & Stevenson in Oklahoma City is seeking a Customer Service Specialist to be the primary point of contact for customers, coordinating service requests, processing orders, and providing timely updates. You will work with technicians, vendors, and internal teams to ensure quality service and accurate documentation.

Responsibilities include handling inquiries, tracking orders, preparing quotes and work orders, maintaining records, and supporting invoicing while upholding company policies and