Customer-Focused Service Advisor

Stewart-; Odessa (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Stewart & Stevenson in Odessa, TX is hiring a Service Advisor to serve as the primary contact for service customers, manage service assignments, and coordinate with Technicians to ensure timely, compliant service delivery.

The ideal candidate will have a High School diploma or GED with 3–7 years in customer service, preferably in automotive or heavy-duty engine repair, and may have supervisory experience. Proficiency with Microsoft Office and JD Edwards is valued.

Qualifications

• High School or GED with 3–7 years related experience; Associate or Bachelor preferred.
• Customer service experience in automotive or heavy-duty engine repair is preferred.
• Supervisory experience is a plus.

Responsibilities

• Serve as primary point of contact for customers from service initiation to completion.
• Communicate status, description, and cost of work to customers.
• Assign service jobs to Technicians and oversee progress to completion.
• Ensure parts and supplies are available for Technicians to complete jobs.
• Ensure service performed meets company safety/SOPs.
• Oversee quality control of the complete process.
• Create and review final customer invoices with explanations and charges.

Skills

Written communication

Verbal communication

Organization

Customer service

Education

High School/GED

Associate/Bachelor preferred

Tools

Microsoft Office

JD Edwards (service)

Job description

Stewart & Stevenson in Odessa, TX is hiring a Service Advisor to serve as the primary contact for service customers, manage service assignments, and coordinate with Technicians to ensure timely, compliant service delivery.

The ideal candidate will have a High School diploma or GED with 3–7 years in customer service, preferably in automotive or heavy-duty engine repair, and may have supervisory experience. Proficiency with Microsoft Office and JD Edwards is valued.