Client Services Coordinator (Hybrid) – Growth & Impact

Addison Group; Schaumburg (IL); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group in Schaumburg, IL is seeking a Customer Service Professional for a contract-to-hire role. The position focuses on account management, service coordination, and daily client communications, with a hybrid schedule after an onsite training week.

You will enter service requests, maintain records, coordinate schedules with internal teams, and ensure timely resolutions while balancing multiple priorities.

Qualifications

• 1–3 years of experience in customer service or related role.
• Excellent verbal and written communication with a professional approach.
• Comfortable navigating multiple software applications and systems.

Responsibilities

• Manage customer relationships and serve as a primary contact for assigned accounts.
• Enter service requests, prepare orders, and maintain documentation.
• Collaborate with internal teams to coordinate service schedules and operational needs.
• Respond to customer inquiries and work toward timely resolutions.
• Update customer information and account records across internal databases.

Skills

Customer service

CRM systems

Microsoft Dynamics 365

Microsoft Office

Communication skills

Organizational skills

Tech savvy

Tools

Microsoft Dynamics 365

Microsoft Office

Teams

Job description

Addison Group in Schaumburg, IL is seeking a Customer Service Professional for a contract-to-hire role. The position focuses on account management, service coordination, and daily client communications, with a hybrid schedule after an onsite training week.

You will enter service requests, maintain records, coordinate schedules with internal teams, and ensure timely resolutions while balancing multiple priorities.