Client Services Coordinator

SOLUTIONS Behavioral Healthcare Professionals; Moorhead (MN); On-site; USD 32,000 - 38,000; Full time

Job summary

SOLUTIONS Behavioral Healthcare Professionals is seeking a friendly receptionist to be the first point of contact for clients and visitors. You will greet people, open the office, manage phones, schedule appointments, and support clinical staff while maintaining confidentiality and a welcoming environment.

You will handle paperwork, maintain waiting areas, and ensure safety and organization across the front office.

Qualifications

• Must be at least 18 years of age.
• Must possess a high school diploma or equivalent.
• Post-secondary education or experience in a human service field and/or in administrative support services is preferred.
• Must have excellent communication and interpersonal skills.
• Must be able to deal with difficult situations in a client-oriented manner and present professionally at all times.
• Must be able to complete paperwork requirements in a timely manner.
• Must have good time management skills.
• Good organizational skills are a must.
• Must be able to multi-task and re-prioritize at times.
• Experience in medical records is preferred.
• Word processing / spreadsheet program knowledge/ability needed.
• Must pass a comprehensive criminal background check.

Responsibilities

• Greet clients upon arrival and check them in.
• Telephone management.
• Client scheduling.
• Filing.
• General typing.
• Tracking failed and late/cancelled appointments.
• Release of information requests.
• Mail handling.
• Scanning client information for charts.
• Provide support to clinical staff for performing their job functions.
• Facilitate effective disposition of urgent and emergent cases.
• Open office as assigned and perform startup tasks.
• Close off as signed, including locking doors and securing systems.
• Maintain confidentiality and data privacy in all aspects of the job.
• Monitor waiting room and clinic areas for hazards and safety risks.

Skills

Communication

Interpersonal skills

Time management

Organizational skills

Multi-tasking

Phone etiquette

Data privacy

Education

High school diploma

Post-secondary education or experience in human services

Tools

Word processing

Spreadsheets

Job description

SOLUTIONS Behavioral Healthcare Professionals is seeking a friendly receptionist to be the first point of contact for clients and visitors. You will greet people, open the office, manage phones, schedule appointments, and support clinical staff while maintaining confidentiality and a welcoming environment.

You will handle paperwork, maintain waiting areas, and ensure safety and organization across the front office.