Behavioral Health Client Services Coordinator

Plan A Health; LaFayette (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Health, Inc in LaFayette, GA seeks a Client Support Specialist (Behavioral Health) to be the primary contact for clients seeking counseling and therapeutic services. You will manage inbound communications, help with scheduling, verify client details, and support referrals for in-home, in-office, and community-based care.

This role requires strong communication and compassionate, client-centered service. You will work with clinicians and community partners, maintain confidentiality, and ensure

Qualifications

• Proven ability to communicate clearly with clients and families.
• Accurate documentation and data verification.
• Collaborate with clinicians and community partners.
• Maintain client confidentiality and privacy compliance.

Responsibilities

• Handle phone and other client inquiries with empathy and professionalism.
• Schedule appointments and coordinate access to services.
• Verify information and ensure accurate, complete documentation.
• Support referrals and coordinate with clinicians and community partners.
• Maintain strict client confidentiality and follow privacy procedures.

Skills

Communication skills

Customer service

Attention to detail

Team collaboration

Compassionate care

Job description

Role: Client Support Specialist (Behavioral Health)
Serve as a primary point of contact for children, adults, and families seeking counseling and therapeutic services. Manage inbound communications, assist with scheduling, verify and update client information, and support referrals for in-home, in-office, and community-based care.

Key Duties

• Handle phone and other client inquiries with empathy and professionalism.


• Schedule appointments and coordinate access to appropriate services.


• Verify information and ensure accurate, complete documentation.


• Support referrals and coordinate with clinicians and community partners.


• Maintain strict client confidentiality and follow privacy procedures.

Qualifications & Skills: Strong communication and customer service skills, attention to detail for documentation and data verification, ability to work collaboratively with clinical and community teams, and commitment to compassionate, client-centered care.