Client Service Concierge – Tax Office Receptionist

H&R Block, Inc.; Harrisburg (AR); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage scheduling, check-in, and assist tax professionals, ensuring a professional client experience.

The role offers opportunities to learn tax preparation pathways and contribute to a high-performing, collaborative team environment with a focus on confidentiality and client service.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer tools (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client focus

Multitasking

Communication

Organization

MS Office

Teams

Scheduling software

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage scheduling, check-in, and assist tax professionals, ensuring a professional client experience.

The role offers opportunities to learn tax preparation pathways and contribute to a high-performing, collaborative team environment with a focus on confidentiality and client service.