Client Services Concierge - Tax Office Receptionist

H&R Block, Inc.; Bristol (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage appointments, and support daily office operations in person in Bristol, CT.

You will coordinate client check-ins, help connect clients with the appropriate tax professional, and maintain a professional office environment. The role emphasizes teamwork with tax professionals, confidentiality in handling documents, and availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage priorities.
• Attention to organization and follow-through.
• Familiarity with basic computer programs and scheduling tools.

Responsibilities

• Welcome clients and create a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including document handling.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal communication

Multitasking

Office software

Scheduling

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage appointments, and support daily office operations in person in Bristol, CT.

You will coordinate client check-ins, help connect clients with the appropriate tax professional, and maintain a professional office environment. The role emphasizes teamwork with tax professionals, confidentiality in handling documents, and availability to work evenings and weekends during tax season.