Client Services & Center Operations Specialist

Cummings Properties; Woburn (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid time off (holiday/vacation/sick/p

Job summary

Cummings Properties seeks a detail‑oriented administrative professional to support two business centers and the virtual office program in Woburn, MA. You will handle front desk tasks, client onboarding, billing, and calendar management, ensuring a clean, professional environment.

Responsibilities include serving leasing clients, coordinating conferences, processing payments, and maintaining files and databases. On-site work is required with strong customer service and teamwork.

Qualifications

• Two years of administrative experience.
• Strong communication and interpersonal skills.
• Sound judgment, initiative, and attention to detail.
• Working knowledge of Microsoft Word and Outlook.
• Ability to present and maintain a pleasant, professional appearance.
• Elite customer service skills and flexibility in changing situations.
• Ability to operate office equipment including printers, fax machines, scanners, postage machines, copiers, and multi-phone systems.
• High school diploma or equivalent.

Responsibilities

• Support the day-to-day operations of two business centers and our virtual office program and conference room offerings.
• Answer calls, cover the front desk, and manage mail/package distribution to clients.
• Maintain client files, the sales leads database, and Constant Contact.
• Open and close the center daily; ensure front desk is covered and space is clean and well-maintained.
• Onboard new clients and prepare welcome packets.
• Be the primary contact for leasing clients and resolve issues promptly.
• Schedule conference rooms, catering, and equipment; manage calendars for conference, day office, and training rooms.
• Perform daily billing, track expenses, order office supplies, process payments, and review charges monthly.
• Prepare purchase orders for specialty items and work orders for repairs/maintenance.
• Stock and maintain office and kitchen supplies.
• Demonstrate initiative; flag problems, propose solutions, and contribute new ideas.

Skills

Administrative experience

Customer service

Communication skills

Interpersonal skills

Attention to detail

Professional appearance

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Word

Outlook

Fax machines

Copiers

Job description

Cummings Properties seeks a detail‑oriented administrative professional to support two business centers and the virtual office program in Woburn, MA. You will handle front desk tasks, client onboarding, billing, and calendar management, ensuring a clean, professional environment.

Responsibilities include serving leasing clients, coordinating conferences, processing payments, and maintaining files and databases. On-site work is required with strong customer service and teamwork.