Client Services Specialist

Cummings Properties; Woburn (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid time off (holiday/vacation/sick/p

Job summary

Cummings Properties seeks a detail‑oriented administrative professional to support two business centers and the virtual office program in Woburn, MA. You will handle front desk tasks, client onboarding, billing, and calendar management, ensuring a clean, professional environment.

Responsibilities include serving leasing clients, coordinating conferences, processing payments, and maintaining files and databases. On-site work is required with strong customer service and teamwork.

Qualifications

• Two years of administrative experience.
• Strong communication and interpersonal skills.
• Sound judgment, initiative, and attention to detail.
• Working knowledge of Microsoft Word and Outlook.
• Ability to present and maintain a pleasant, professional appearance.
• Elite customer service skills and flexibility in changing situations.
• Ability to operate office equipment including printers, fax machines, scanners, postage machines, copiers, and multi-phone systems.
• High school diploma or equivalent.

Responsibilities

• Support the day-to-day operations of two business centers and our virtual office program and conference room offerings.
• Answer calls, cover the front desk, and manage mail/package distribution to clients.
• Maintain client files, the sales leads database, and Constant Contact.
• Open and close the center daily; ensure front desk is covered and space is clean and well-maintained.
• Onboard new clients and prepare welcome packets.
• Be the primary contact for leasing clients and resolve issues promptly.
• Schedule conference rooms, catering, and equipment; manage calendars for conference, day office, and training rooms.
• Perform daily billing, track expenses, order office supplies, process payments, and review charges monthly.
• Prepare purchase orders for specialty items and work orders for repairs/maintenance.
• Stock and maintain office and kitchen supplies.
• Demonstrate initiative; flag problems, propose solutions, and contribute new ideas.

Skills

Administrative experience

Customer service

Communication skills

Interpersonal skills

Attention to detail

Professional appearance

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Word

Outlook

Fax machines

Copiers

Job description

• Support the day-to-day operations of two business centers as well as our virtual office program and conference room offerings between 8 AM and 5 PM Monday through Friday
• Answer calls, cover the front desk, and manage mail/package distribution to clients, including notifying them of important deliveries and assisting them with outgoing messenger services
• Maintain client files, the sales leads database, and Constant Contact
• Open and close the center daily; ensure front desk is covered and the space is clean, tidy, and well-maintained
• Onboard new clients, preparing and reviewing welcome packets
• Act as the primary point of contact for leasing clients, providing outstanding service and resolving issues as they arise
• Schedule conference rooms, catering, and equipment; maintain conference room, day office, and training room calendars
• Perform daily billing, track expenses, order office supplies, process payments, and review charges monthly
• Prepare purchase orders for specialty items and work orders for repairs/maintenance (HVAC, lighting, etc.)
• Stock and maintain office and kitchen supplies
• Demonstrate initiative; flag problems, propose solutions, and contribute new ideas

The preferred candidate will possess:

• A talent for working both collaboratively and independently
• At least two years of administrative experience
• Strong communication and interpersonal skills
• Sound judgment, initiative, and attention to detail
• Working knowledge of Microsoft Word and Outlook
• Ability to present/maintain a pleasant and professional appearance and demeanor
• Elite customer service skills, including the ability to remain flexible in high pressure or continually changing situations
• Ability to operate office equipment/technology, including computers, printers, fax machines, scanners, postage machines, copiers, and multi-phone systems
• High school diploma or equivalent

About Cummings:

Cummings Properties has a long history of giving back to the community. The large majority of its buildings are owned by Cummings Foundation, its philanthropic affiliate, with all rental profits benefiting greater Boston nonprofits. Learn more at www.cummings.com/about/giving-back.

In addition to unlimited career advancement and growth potential, we offer a comprehensive compensation and benefits package that includes:

• Tuition Reimbursement
• Paid holiday, vacation, sick, and personal time
• Cummings Properties Employee Trust (equity compensation)
• Medical, dental, vision, life, and disability insurance
• Competitive compensation
• 401(k) retirement savings plan with generous Company match
• Charitable gift match up to $2,000 annually, plus the opportunity to direct an additional $2,000 in Company funds each year to a local nonprofit of your choice

The hourly rate range is $25 - $30, depending on experience.

NOTE: Candidates must be able to work on site. This is not a remote or hybrid position.

Cummings Properties is an Equal Opportunity Employer. In the interest of the safety and health of our employees and clients, we maintain a ZERO TOLERANCE policy in regard to prohibited drug use and alcohol or marijuana abuse. More information about the Cummings organization is available at www.Cummings.com and www.CummingsFoundation.org.