Client Services & Benefits Navigator III

Virginia Department of Social Services; Emporia (VA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Virginia Department of Social Services seeks a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. This role screens clients, explains programs, and assists with applications while coordinating with providers and staff.

The position requires strong communication, organization, and data handling skills, with a focus on helping families access needed resources and maintain accurate case records.

Qualifications

• High school diploma with post-secondary coursework in social services, human services, or related fields is preferred.
• Experience in public administrative support is desirable.
• Knowledge of English language structure and grammar is essential.

Responsabilités

• Screen clients for benefits and services.
• Interview clients and explain programs, policies, and procedures.
• Assist clients with applications and gather necessary information.
• Research data and verify information needed to process applications.
• Schedule appointments with benefit staff and coordinate services.
• Generate reports and maintain client documentation records.

Connaissances

Office equipment operation

Word processing

Spreadsheets

Graphics

Record maintenance

Formation

High school diploma + post-secondary coursework

Outils

Office software

Description du poste

Virginia Department of Social Services seeks a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. This role screens clients, explains programs, and assists with applications while coordinating with providers and staff.

The position requires strong communication, organization, and data handling skills, with a focus on helping families access needed resources and maintain accurate case records.