Benefits Screening Specialist III

Virginia Department of Social Services; Virginia (MN); On-site; USD 34,000 - 48,000; Full time

Job summary

Virginia Department of Social Services seeks a Human Services Assistant III to be the initial contact for clients applying for benefits and services. You will screen applications and assist with processing, while guiding clients through eligibility steps and program information.

Strong communication and organizational skills are essential to ensure accurate data and compassionate service. The role includes handling case documentation, scheduling appointments, and supporting front-office

Qualifications

• High school diploma with post-secondary coursework in social work or related field, and relevant work experience.
• Experience in public administrative support is preferred.
• Ability to use standard office software is required.

Responsibilities

• Screen clients for benefits and assist with applications.
• Registers and assigns applications.
• Assists clients with applications and initial screening.
• Provides information on programs and eligibility requirements.
• Maintains logs of client documentation received.
• Schedules and coordinates appointments for clients.
• Back up the Front Office and distribute EBT when needed.

Skills

Customer service

Communication

Organization

Interpersonal skills

Problem solving

Education

High school diploma with post-secondary coursework in social work or related field

Tools

Word processing

Spreadsheets

Office suite

Job description

Virginia Department of Social Services seeks a Human Services Assistant III to be the initial contact for clients applying for benefits and services. You will screen applications and assist with processing, while guiding clients through eligibility steps and program information.

Strong communication and organizational skills are essential to ensure accurate data and compassionate service. The role includes handling case documentation, scheduling appointments, and supporting front-office