Benefits & Services Screener Specialist

Virginia Department of Social Services; Franklin (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Virginia Department of Social Services is seeking a Human Services Assistant III to serve as the frontline contact for clients applying for benefits and services. The role screens applicants, explains programs and assists with applications while maintaining case documentation and coordinating with staff for timely service delivery.

Strong communication, interviewing, and data-entry skills are essential, along with knowledge of public assistance programs and the ability to analyze eligibility and

Qualifications

• High school diploma supplemented with post-secondary coursework in social work or related field.
• Experience in public administrative support and eligibility determination is desirable.
• Ability to communicate effectively with a broad range of individuals in person and on the phone.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, policies and procedures.
• Assists clients with applications.
• Maintains logs of client documentation.
• Schedules appointments for clients to meet with staff.
• Provides information to clients seeking services and makes referrals.
• Researches databases to verify information for applications.
• Compiles and maintains case records and documents.

Skills

Customer service

Interviewing

Communication skills

Data entry / records management

Education

High school diploma + coursework in social work or related field

Tools

Word processing

Spreadsheets

Case management software

Job description

Virginia Department of Social Services is seeking a Human Services Assistant III to serve as the frontline contact for clients applying for benefits and services. The role screens applicants, explains programs and assists with applications while maintaining case documentation and coordinating with staff for timely service delivery.

Strong communication, interviewing, and data-entry skills are essential, along with knowledge of public assistance programs and the ability to analyze eligibility and