Client Care Specialist I

QUEST DIAGNOSTICS INC; Denver (CO); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Annual incentive plans

Education assistance

Paid time off

Employee stock purchase plan

Job summary

Quest Diagnostics Inc. is seeking a Client Service Representative I in Denver, CO. The role involves handling customer inquiries through voice, email, chat, and other channels, with a focus on delivering accurate information and a high level of service.

The position requires strong communication and problem-solving skills, workload management, and adherence to policies. Training and benefit programs are provided to support career growth within the organization.

Qualifications

• High school diploma or equivalent required.
• One year of experience in a similar role.
• Two years of relevant professional experience preferred.

Responsibilities

• Respond to customer inquiries and complaints courteously via available channels.
• Research and troubleshoot inquiries and follow up with customers as needed.
• Document all requests accurately and maintain records.
• Escalate issues to supervisor when necessary and follow procedures.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Organizational skills

Problem solving

Listening skills

Education

High School Diploma or Equivalent

Tools

Outlook

Teams

Word

Excel

Salesforce

Five9

Job description

Quest Diagnostics Inc. is seeking a Client Service Representative I in Denver, CO. The role involves handling customer inquiries through voice, email, chat, and other channels, with a focus on delivering accurate information and a high level of service.

The position requires strong communication and problem-solving skills, workload management, and adherence to policies. Training and benefit programs are provided to support career growth within the organization.