Client Services Associate - End User Support

Experis-US; New York (NY); Presencial; USD 51.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan

Dental plan

Vision plan

401(k) matching

Weekly pay

Descripción de la vacante

Corporate IT Services is seeking a Client Services Associate for End User Support in New York. You will deliver high-touch, desk-side and walk-up support for Windows and macOS devices, troubleshoot issues across hardware, software, and connectivity, and provide Microsoft 365 assistance.

You will operate an onsite Tech Bar, perform quick fixes, document actions in ServiceNow, and help reduce repeated incidents.

Formación

• Two or more years of experience in desktop support or similar technical role.
• Experience supporting Windows and macOS devices in a professional environment.
• Strong troubleshooting across hardware, OS, apps, connectivity and peripherals.
• Experience with Microsoft 365 applications and collaboration tools.
• Ability to provide face-to-face desk-side and walk-up support onsite.

Responsabilidades

• Deliver high-touch end user support for Windows and macOS laptops and devices.
• Troubleshoot hardware, OS, apps, connectivity, authentication, printing and peripherals.
• Provide Microsoft 365 support and own incidents through resolution.
• Staff onsite Tech Bar for quick repairs, config, diagnostics, and knowledge sharing.
• Document work in ServiceNow and contribute to knowledge articles.

Conocimientos

Desktop support

Windows/macOS

Troubleshooting

Microsoft 365

Onsite desk-side support

Herramientas

ServiceNow

Descripción del empleo

Our client, Corporate IT Services is seeking a Client Service Associate - End User Support to join their team. As a Client Service Associate, you will be part of the End User Support team supporting employees in a corporate workplace. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to clearly explain technology solutions, which will align successfully in the organization.

Pay Range: $45.00/hour, w2

Job Title

Client Services Associate, End User Support

Location

New York, NY

What's the Job?

Deliver high-touch, desk-side and walk-up end user support for Windows and macOS laptops, desktops, and approved mobile devices. Troubleshoot hardware, operating system, application, connectivity, authentication, printing, and peripheral issues, resolving during the initial interaction when practical. Provide Microsoft 365 support for Outlook, Teams, OneDrive, Word, Excel, and PowerPoint, maintaining ownership of incidents and requests through resolution. Staff and operate an onsite Tech Bar to perform quick repairs, device configuration, software remediation, and initial diagnostics. Document work in ServiceNow (or the designated IT service management platform), create/update knowledge articles, and use recurring support trends to improve services and self-service.

What's Needed?

• Two or more years of experience in desktop support, end user computing, Service Desk, Client Services, or a similar technical support role.
• Hands-on experience supporting both Windows and macOS devices in a professional environment.
• Strong troubleshooting skills across hardware, operating systems, applications, connectivity, authentication, and workplace peripherals.
• Experience supporting Microsoft 365 applications and collaboration tools.
• Ability to work onsite regularly and provide face-to-face desk-side and walk-up support, with clear communication for nontechnical employees.

What's in it for me?

Be a visible, approachable IT partner that improves employee experience through timely, hands-on support. Own issues end-to-end—communicate clearly, follow through, and ensure employees are fully operational after resolution. Work in a high-interaction environment with an onsite Tech Bar and opportunities to coach employees on practical technology use. Contribute to continuous improvement by documenting trends, updating knowledge resources, and reducing repeat incidents. Collaborate across Service Desk, Executive Support, AV, Endpoint Engineering, Infrastructure, Security, and Collaboration teams to resolve cross-functional issues.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup

Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.