Helpdesk Administrator

Experis AB; Seattle (WA); Presencial; USD 34.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Allow

Supplemental Life Insurance

Short/Long Term Disability Insurance

Business Travel Insurance

401(k) with match

Weekly Pay

Descripción de la vacante

ManpowerGroup is seeking a Helpdesk Administrator in Seattle, WA. The role supports end users and internal teams with a service-first mindset and strong troubleshooting skills.

Responsibilities include Tier 1/2 support for Windows desktops, printers, LAN/WAN, and peripherals; hardware/software diagnostics; and migration support. Bachelor’s degree or equivalent is required, MCSE preferred.

Formación

• Bachelor's degree or equivalent training and experience; MCSE certification preferred.
• 2–4 years in technical support, networking, or similar role.
• Knowledge of hardware/software systems, Windows desktop/server admin, and Active Directory.

Responsabilidades

• Respond to Tier 1 and Tier 2 helpdesk issues, troubleshooting Windows desktops, printers, LAN/WAN, and peripherals.
• Assist with installation, maintenance, and support for company devices; diagnose hardware/software/OS issues.
• Configure and install software for desktops/laptops and prepare equipment for shipment.
• Support Windows migration and hardware setup as part of ongoing tech support.
• Maintain documentation for implementations and inventory with up-to-date security practices.

Conocimientos

Tier 1/2 support

Windows troubleshooting

Active Directory

Independently / team

Educación

Bachelor's degree or equivalent

Descripción del empleo

Our client, a technology-focused organization, is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will be part of the IT department supporting end users and internal teams. The ideal candidate will have a service-first mindset, strong troubleshooting skills, and the ability to work both independently and collaboratively - aligning successfully with the organization's commitment to reliable, secure IT support.

Job Title: Helpdesk Administrator

Location: Seattle, Washington

Pay Range: $25.00 to $28.00 per hour

What's the Job?

• Respond to Tier 1 and Tier 2 helpdesk issues, troubleshooting and resolving problems related to Windows desktops/laptops, printer hardware, LAN/WAN, and other computer peripherals.
• Assist with installation, maintenance, and support activities for company devices, including diagnosing desktop or laptop hardware, software, and/or operating system issues.
• Configure and install software for desktops/laptops and prepare computer equipment for shipment.
• Support Windows migration and hardware setup tasks as part of ongoing technical support activities.
• Maintain documentation for implementations and inventory while upholding a high level of security, including staying current with security software releases.

What's Needed?

• Bachelor's degree or equivalent training and experience; MCSE certification preferred.
• 2-4 years of experience in technical support, networking, or a similar role.
• Knowledge of hardware/software systems, troubleshooting, Windows desktop/server administration, and Active Directory.
• Ability to work independently with minimum supervision while also contributing effectively to a team.
• Strong attention to detail with the ability to quickly assess and analyze technical problems.

What's in it for me?

• Opportunity to strengthen your helpdesk and Windows support expertise in a hands-on, real-world environment.
• Work on meaningful Tier 1/Tier 2 support tickets, from troubleshooting to resolution.
• Contribute to secure IT operations by supporting up-to-date security practices and documentation.
• Collaborate with a team while also owning tasks independently to keep systems running smoothly.
• Build experience supporting Windows migrations, hardware setup, and end-user technology needs.

Benefits and Perks

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.