IT Service Desk Supervisor

Experis-US; Baltimore (MD); Hybride; USD 59 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Order

Résumé du poste

ManpowerGroup is seeking an IT Service Desk Supervisor for a healthcare client in Baltimore, MD. Hybrid role (4 days on site) with responsibility to lead frontline service delivery and hands-on IT support.

You will translate IT plans into daily operations, supervise a team, ensure policy compliance, and coordinate with vendors to meet service levels while protecting confidentiality and security.

Qualifications

• Bachelor's degree in information technology, computer science, or related field.
• 5+ years in network or systems administration or IT management.
• 3+ direct reports in a technical support environment.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Excellent written and verbal communication with confidentiality.

Responsabilités

• Translate department plans into day-to-day operational activities and adjust plans as directed.
• Provide hands-on technical leadership and troubleshooting to sustain operations.
• Enforce IT policies, security controls, and regulatory requirements at the operational level.
• Supervise IT support team daily work: assign tasks, schedule, coach, and escalate issues.
• Serve as primary operations contact for customers and stakeholders, coordinating with vendors and third-party support.

Connaissances

Leadership

Hands-on troubleshooting

IT policy & security

Communication

MS Office proficiency

Formation

Bachelor's degree in IT / CS

Outils

Microsoft Office Suite

Description du poste

Our client, a healthcare organization, is seeking an IT Service Desk Supervisor to join their team. As an IT Service Desk Supervisor, you will be part of the IT department supporting frontline service delivery and technical support operations. The ideal candidate will have strong leadership, hands-on technical troubleshooting, and a commitment to confidentiality and operational excellence which will align successfully in the organization.

Job Details

Job Title: IT Service Desk Supervisor

Location: Baltimore, MD (Hybrid 4 days on site)

Pay Range: $43-47/hr

What's the Job?

• Translate department and institutional IT plans into day-to-day operational activities, executing and adjusting operational plans under management direction.
• Monitor technology solutions that meet departmental requirements, providing hands-on technical leadership and troubleshooting to sustain ongoing operations.
• Enforce and apply IT policies, security controls, and regulatory requirements at the operational level, performing routine compliance checks and reporting exceptions.
• Supervise and coordinate the IT support team’s daily work by assigning tasks, creating schedules, monitoring progress, coaching staff, and escalating performance issues as needed.
• Serve as the primary operational contact for customers and stakeholders on service issues, coordinating with vendors and third-party support to validate work and ensure contractual commitments are met.

What's Needed?

• Bachelor's Degree in information technology, computer science, or a related field (Required).
• Minimum 5 years of experience in network and systems administration, information technology management, or a related field (Required).
• At least 3 direct reports experience in a technical contact center or IT support environment (Required).
• Advanced proficiency and experience using Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Excellent written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.

What's in it for me?

• Opportunity to lead a technical support team and directly influence service delivery quality.
• Hands-on role where your technical expertise and leadership both matter.
• Clear operational focus on compliance, security controls, and continuous improvement.
• Engagement with vendors and third-party support to ensure service commitments are met.
• Support for process improvement through tracking operational metrics and implementing corrective actions.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup

Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.

We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.