Client Service Associate

Start Club Corp; Culver City (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

StartClub Corp is seeking a personable and dependable Client Service Associate to support client relationships, inquiries, and day-to-day service activities. The role emphasizes understanding client needs, providing helpful solutions, and developing strong communication skills.

Ideal candidates will communicate clearly, maintain organized records, and contribute to customer satisfaction and growth initiatives while working in a fast-paced environment in Culver City, CA.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused demeanor.
• Strong listening and problem-solving abilities.
• Excellent relationship-building skills.
• Good organizational and time management abilities.
• Experience in client service, customer service, sales, retail, hospitality, or account support is a plus but not required.

Responsibilities

• Assist clients with questions regarding products and services.
• Provide friendly, professional, and timely assistance.
• Communicate product and service information clearly.
• Assist with customer follow-ups and service-related activities.
• Support client satisfaction and relationship-building initiatives.
• Identify opportunities to introduce clients to relevant products or services.
• Maintain organized records of client interactions and follow-ups.
• Collaborate with team members to meet service and business goals.
• Participate in ongoing training and professional development.

Skills

Strong communication

Interpersonal skills

Customer-focused demeanor

Listening and problem-solving

Relationship-building

Time management

Reliability & adaptability

Education

High school diploma or equivalent

Job description

About Us

StartClub Corp helps teams clarify the strategic choices behind marketpresence: what to emphasize, where to compete, how to communicate value,and how to keep growth priorities visible across the organization.

Job Summary

We are seeking a personable and dependable Client Service Associate to support client relationships, customer inquiries, and day-to-day service activities. This role is ideal for someone who enjoys working with people, understanding client needs, providing helpful solutions, and developing strong communication and relationship-building skills.

Responsibilities

• Assist clients and customers with questions regarding products and services.
• Provide friendly, professional, and timely assistance.
• Communicate product and service information clearly.
• Assist with customer follow-ups and service-related activities.
• Support client satisfaction and relationship-building initiatives.
• Identify opportunities to introduce clients to relevant products or services.
• Assist with customer outreach and engagement activities.
• Maintain organized records of client interactions and follow-ups.
• Communicate client feedback and recurring concerns to team members.
• Support promotional activities and customer acquisition initiatives.
• Collaborate with team members to meet service and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused demeanor.
• Strong listening and problem-solving abilities.
• Excellent relationship-building skills.
• Good organizational and time management abilities.
• Comfortable interacting with customers and clients in person.
• Reliable, adaptable, and motivated to learn.
• Previous client service, customer service, sales, retail, hospitality, or account support experience is a plus but not required.