Client Services Analyst - IT Support & End-User Liaison

University of Kentucky; Lexington (KY); Presencial; USD 25.000 - 36.000; Tempo integral

Resumo da vaga

University of Kentucky HealthCare Information Technology Services is seeking a Customer Service Representative/Client Services Analyst to deliver tier 1 end-user support and collaboration across physicians, customers, department leadership, and IT staff.

The role requires strong interpersonal skills, persuasion, and the ability to navigate large multidisciplinary teams, with a focus on incidents, requests, documentation, and timely resolutions.

Qualificações

• End-user IT support experience across Windows and MacOS environments.
• Strong troubleshooting skills for devices (workstations, laptops, mobile devices, printers, phones).
• Ability to work in a highly matrixed organization with multiple stakeholders.

Responsabilidades

• Provide tier 1 end-user support: incident and request intake, documentation and resolution.
• Adhere to department policies and behavioral expectations while coordinating with clinicians and IT staff.

Conhecimentos

Windows experience

MacOS experience

Troubleshooting

Descrição da vaga

University of Kentucky HealthCare Information Technology Services is seeking a Customer Service Representative/Client Services Analyst to deliver tier 1 end-user support and collaboration across physicians, customers, department leadership, and IT staff.

The role requires strong interpersonal skills, persuasion, and the ability to navigate large multidisciplinary teams, with a focus on incidents, requests, documentation, and timely resolutions.