STEPS Client Services Analyst

University of Kentucky; Lexington (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

University of Kentucky HealthCare Information Technology Services is seeking a Customer Service Representative/Client Services Analyst to deliver tier 1 end-user support and collaboration across physicians, customers, department leadership, and IT staff.

The role requires strong interpersonal skills, persuasion, and the ability to navigate large multidisciplinary teams, with a focus on incidents, requests, documentation, and timely resolutions.

Qualifications

• End-user IT support experience across Windows and MacOS environments.
• Strong troubleshooting skills for devices (workstations, laptops, mobile devices, printers, phones).
• Ability to work in a highly matrixed organization with multiple stakeholders.

Responsibilities

• Provide tier 1 end-user support: incident and request intake, documentation and resolution.
• Adhere to department policies and behavioral expectations while coordinating with clinicians and IT staff.

Skills

Windows experience

MacOS experience

Troubleshooting

Job description

Required License/Registration/Certification

Physical Requirements

Sitting for extended periods.

Shift

8:00am - 5:00pm

Job Summary

UK HealthCare Information Technology Services has posted the Customer Service Representative/Client Services Analyst role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Client Services Analyst is responsible for tier 1 end-user support: incident and request intake, documentation, and resolution. Additional responsibilities include adherence to the UK HealthCare Behavioral Expectations, and adherence to departmental goals, policies, and procedures. UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. All UK HealthCare employees commit to providing excellent service and promoting a positive image while adhering to UK HealthCare Behavioral Expectations and Standards which include being customer centered, service focused, quality driven, resource wise, and growth oriented.

Skills / Knowledge / Abilities

• Microsoft Windows Experience
• MacOS Experience
• Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.

Does this position have supervisory responsibilities?

No

Deadline to Apply

Deadline to Apply 11/19/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination.

The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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