Entry-Level Academic Tech Support Specialist

University of Kentucky; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

University of Kentucky is seeking an Academic Support Technologist Associate to provide entry-level support for academic technologies in the medical education environment. You will help with setup, troubleshooting, and maintenance of instructional technologies under supervision and assist with LMS, lecture capture, and videoconferencing tools.

You will deliver basic training and develop user guides while following ITIL processes.

Qualifications

• Entry-level academic technology support experience in a related field is expected.
• 0–2 years of experience; paid experience only; equivalent education/experience may be considered.
• Volunteer work and internships for academic credit are not counted.

Responsibilities

• Provide end user support for LMS, lecture capture, and videoconferencing tools.
• Respond to Tier 1 incidents and requests; escalate complex issues to senior staff as needed.
• Support training sessions and provide basic instruction to students, faculty, and staff on technology use.
• Assist with maintaining academic technology inventory and documentation.
• Participate in project-based activities and implementations under team guidance.
• Develop user guides, tutorials, and basic training materials.
• Follow ITIL processes for incident, problem, and request management under supervision.
• Collaborate with team members to ensure effective academic technology support.
• Support continuous improvements by identifying issues and sharing with senior staff.

Skills

End user support

ITIL processes

Training delivery

Education

High school diploma

Tools

Learning Management System (LMS)

Lecture capture platforms

Videoconferencing tools

Job description

University of Kentucky is seeking an Academic Support Technologist Associate to provide entry-level support for academic technologies in the medical education environment. You will help with setup, troubleshooting, and maintenance of instructional technologies under supervision and assist with LMS, lecture capture, and videoconferencing tools.

You will deliver basic training and develop user guides while following ITIL processes.