Health Sciences IT: End User Support Analyst (On-Campus)

University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Pittsburgh Health Sciences Information Technology team is seeking a Client Services Analyst to provide high‑level first contact IT support for the Health Sciences community. You will diagnose, resolve, and escalate moderately complex computing issues and configure end-user devices.

The role requires an Associate's degree and at least 3 years of experience, with on-campus work and potential pod/location reassignment as business needs evolve.

Qualifications

• Diagnose and resolve moderately complex computing issues.
• Provide end-user device configuration and support.
• Assist junior staff and maintain documentation of support activities.

Responsibilities

• Serve as high-level first contact for IT support tickets.
• Install, upgrade, and support desktop software, hardware, and peripherals for students, faculty, staff, and researchers.
• Work across campus pods and locations as business needs evolve.
• Move and carry computer equipment up to 30 pounds.

Skills

Customer service

Technical support

Desktop hardware/software

Interpersonal communication

Education

Associate's degree

Job description

The University of Pittsburgh Health Sciences Information Technology team is seeking a Client Services Analyst to provide high‑level first contact IT support for the Health Sciences community. You will diagnose, resolve, and escalate moderately complex computing issues and configure end-user devices.

The role requires an Associate's degree and at least 3 years of experience, with on-campus work and potential pod/location reassignment as business needs evolve.