Client Services Analyst

Freddie Mac; United States; Remote; USD 60,000 - 65,000; Full time

Job summary

An innovative firm is seeking a Client Services Analyst to join their dynamic team. In this role, you will support a diverse set of clients by guiding them through the Insights platform, helping them derive actionable insights from data. You'll collaborate with Fortune 100 companies across various sectors, utilizing your analytical skills to enhance sales and marketing effectiveness. This position offers an inclusive culture, opportunities for career growth, and a competitive compensation package. If you're passionate about data and client relationships, this is the perfect opportunity to make a significant impact.

Benefits

Medical/vision/dental insurance

Unlimited PTO

401k plus matching

Volunteer time off

Charitable donation matching

Mentorship programs

Leadership training

Hackathons

Wellness resources

Qualifications

• 1+ years relevant experience or Bachelor's/Master's degree.
• Strong analytical skills and ability to derive insights from data.

Responsibilities

• Guide clients on Numerator's Insights platform and interpret results.
• Leverage consumer panel data to deliver analytic insights.

Skills

Excel proficiency

Basic SQL knowledge

Excellent oral and written communication skills

Strong presentation skills

Proven analytic skills

Education

Bachelor's degree

Master's degree

Tools

Business Intelligence software (Microstrategy, Tableau, QlikView)

Nielsen

IRI

Job description

The salary range for this role is $60,000 - $65,000/year + Bonus

As a Client Services Analyst with Numerator, you'll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects/custom analyses. Your responsibility is to guide client users on Numerator's Insights platform and leverage our consumer panel set to execute and deliver analytical insights and recommendations to our customers. Clients include Numerator's Fortune 100 and fast-growing strategic customers that span CPG, Retail, Electronics, Durable Goods, and Quick-Serve Restaurants.

How You'll Spend Your Time

• Guide client users on Numerator's Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
• Leverage Numerator's proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness
• Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings
• Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts

Skills & Requirements

• Bachelor's or Master's degree or 1 or more years relevant experience
• Excel proficiency (pivot tables, vlookup, xlookup) and basic SQL knowledge is desirable
• Excellent oral and written communication skills
• Strong presentation skills, particularly with customers or prospects present
• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights

Nice to Haves

• Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
• Understanding of both syndicated and household panel data (Nielsen and/or IRI)
• Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, NPD, Dunnhumby)
• Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects
• Ability to quickly learn and apply new concepts with comfort to ask clarifying questions if there is need for greater clarity
• Comfort with iterations on work and incorporating feedback as final presentations or solutions are developed for clients
• Desire to develop relationships with clients to become a trusted and value-added business partner
• Strong attention to detail and proven track record of delivering high-quality results in a timely manner

What we offer you

• An inclusive and collaborative company culture
• An opportunity to have an impact on our growing teams and organization
• Ownership of platforms and environments with industry leading product
• Market competitive total compensation package
• Volunteer time off and charitable donation matching
• Strong support for career growth, including mentorship programs, leadership training, access to employee resources groups
• Regular hackathons to build your own projects and work with people across the entire company
• Great benefits package including medical/vision/dental insurance, unlimited PTO, and 401k plus matching

#LI-Remote

There is strength in numbers - We are the Numerati

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we'll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more - we're always finding ways to better support, celebrate and accelerate our team.

What You Can Expect from Your Intern Experience

You'll play an active role as a member of a dynamic team of supportive and highly motivated employees and leaders. From day one, you'll be set up for success with your NuIntern buddy, who will be a key partner throughout your internship. Numerator's onboarding program will introduce you to your new colleagues, immerse you into our culture, and provide you with resources to thrive.

Expect to make an impact on real projects, business challenges, clients, and our global teams. Interact and engage with colleagues in person at our cool headquarters, designed to further inspire innovation, creativity, and collaboration. You'll also have the opportunity to participate in local events, Hack Days, networking, and workshops.
Internship dates: June 9th to August 8th, 2025