Client Services Analyst

Numerator; United States; Remote; USD 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a Client Services Analyst to enhance client engagement through analytical insights. In this role, you will support a diverse set of clients, including Fortune 100 companies, by guiding them through the Insights platform and leveraging consumer data to drive sales and marketing effectiveness. You will have the chance to develop your skills in a collaborative environment that values inclusivity and offers opportunities for career growth. Join a forward-thinking company that empowers its employees with a competitive compensation package, excellent benefits, and a culture that fosters innovation and teamwork.

Benefits

Unlimited PTO

Medical/Vision/Dental insurance

401k plus matching

Volunteer time off

Charitable donation matching

Mentorship programs

Leadership training

Regular hackathons

Qualifications

• 1+ years of experience in client services or analytics.
• Proven ability to analyze data and derive insights.
• Strong communication and presentation skills.

Responsibilities

• Guide clients on Numerator’s Insights platform to interpret results.
• Leverage consumer panel data to deliver insights and recommendations.
• Develop a deep understanding of Numerator data and solutions.

Skills

Excel proficiency

Analytic skills

Communication skills

Presentation skills

Basic SQL knowledge

Education

Bachelor’s degree

Master’s degree

Tools

Business Intelligence software (Microstrategy, Tableau, QlikView, Business Objects)

Nielsen

IRI

NPD

Dunnhumby

Job description

The salary range for this role is $60,000 - $65,000/year + Bonus

As aClient Services Analystwith Numerator, you’ll be a vital member of Numerator focusing on supporting a core set of clients via ad-hoc projects/custom analyses. Your responsibility is to guide client users on Numerator’s Insights platform and leverage our consumer panel set to execute and deliver analytical insights and recommendations to our customers. Clients include Numerator’s Fortune 100 and fast-growing strategic customers that span CPG, Retail, Electronics, Durable Goods, and Quick-Serve Restaurants.

How You'll Spend Your Time

• Guide client users on Numerator’s Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions
• Leverage Numerator’s proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness
• Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings
• Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts

• Bachelor’s or Master’s degree or 1 or more years relevant experience
• Excel proficiency (pivot tables, vlookup, xlookup) and basic SQL knowledge is desirable
• Excellent oral and written communication skills
• Strong presentation skills, particularly with customers or prospects present
• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights

Nice to Haves

• Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
• Understanding of both syndicated and household panel data (Nielsen and/or IRI)
• Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, NPD, Dunnhumby)
• Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects
• Ability to quickly learn and apply new concepts with comfort to ask clarifying questions if there is need for greater clarity
• Comfort with iterations on work and incorporating feedback as final presentations or solutions are developed for clients
• Desire to develop relationships with clients to become a trusted and value-added business partner
• Strong attention to detail and proven track record of delivering high-quality results in a timely manner

What we offer you

• An inclusive and collaborative company culture
• An opportunity to have an impact on our growing teams and organization
• Ownership of platforms and environments with industry leading product
• Market competitive total compensation package
• Volunteer time off and charitable donation matching
• Strong support for career growth, including mentorship programs, leadership training, access to employee resources groups
• Regular hackathons to build your own projects and work with people across the entire company
• Great benefits package including medical/vision/dental insurance, unlimited PTO, and 401k plus matching

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