Client Services Consultant I

MetLife; Atlanta (GA); On-site; USD 53,000 - 71,000; Full time

Job summary

An established industry player is seeking a dedicated client services professional to manage National Account clients. This role involves ensuring exceptional customer service delivery, building strong relationships, and supporting financial teams with billing and reporting. The ideal candidate will have a solid understanding of employee benefits and demonstrate effective communication skills to articulate product provisions. Join a forward-thinking company that values holistic well-being and offers comprehensive benefits, including health plans, retirement options, and tuition assistance, all aimed at fostering a supportive work environment. If you're passionate about making a difference in financial services, this opportunity is for you.

Benefits

Comprehensive health plan

Dental insurance

401(k) with employer matching

Tuition assistance

Parental leave

Employee Assistance Program (EAP)

Volunteer time off

Qualifications

• 1-2+ years of relevant experience in customer service.
• Ability to communicate provisions of MetLife Core Products.

Responsibilities

• Manage client relationships and ensure customer satisfaction.
• Assist with billing, reporting, and client audits.

Skills

Customer service skills

Relationship management

Communication skills

Analytical skills

Problem-solving skills

Multitasking

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Microsoft Office

Job description

Provides day to day administration and management of National Account clients including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests.

Key Responsibilities:

• Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting.
• Partners with Proposal Unit to research and respond to RFP questionnaires.
• Aids in implementation of new clients and addition of MetLife product lines to existing clients.
• Assists in setting up product and client specific processes and reports within internal systems. Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
• Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed.
• Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products.
• Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

• 1-2+ years of relevant experience.
• Ability to communicate clearly both verbally and in writing.
• Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).
• Customer service and relationship management skills.
• Understanding of how to provide exceptional customer service and how to develop relationships.
• Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines.
• Proficient problem-solving skills.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• High School Diploma or equivalent.

Preferred:

• Bachelor’s Degree.

The salary range for applicants for this position is 53,000 to 70,700.

Benefits We Offer: Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife: Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces for 2024, as well as the 2025 Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.