Client Service VP: Relationship & Delivery Leader

State Street; Burlington (MA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Job summary

State Street in Burlington, MA seeks a client-facing professional for the Investment Services division to oversee end-of-night service performance and manage client relationships. You will coordinate across cross-functional teams to ensure high-quality outcomes for our clients and act as a liaison between business units, balancing internal and external expectations.

The role emphasizes service governance, relationship oversight, and solutioning capabilities to enhance the client experience.

Qualifications

• BS/BA degree required.
• 4–6 years of financial services experience in operational, product management, or a project oversight capacity.
• Strong communication skills and ability to present to clients and senior STT management.

Responsibilities

• Ensure daily adherence to end-of-night SLAs and manage client communications as necessary.
• Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
• Maintain superior client service by acting as an advocate and proactively identifying issues which risk impact to client satisfaction.
• Work closely with internal teams and clients, facilitating communication to ensure an effective operating environment.
• Provide overall project management for client-related and internal initiatives, acting as a liaison between business units to ensure successful implementation while managing internal and external expectations.
• Begin to focus on strategic aspects of maintaining long‑term relationships and helping to grow share of wallet.
• Keep senior management informed of new developments, service issues, and potential new business opportunities.

Skills

Client-facing communication

Presentations

Enterprise platforms

Education

BS/BA degree

Job description

State Street in Burlington, MA seeks a client-facing professional for the Investment Services division to oversee end-of-night service performance and manage client relationships. You will coordinate across cross-functional teams to ensure high-quality outcomes for our clients and act as a liaison between business units, balancing internal and external expectations.

The role emphasizes service governance, relationship oversight, and solutioning capabilities to enhance the client experience.