Client Services VP: Change & Onboarding Leader

STATE STREET CORPORATION; Kansas City (MO); On-site; USD 70,000 - 130,000; Full time

Job summary

STATE STREET CORPORATION is seeking a high-visibility, client-facing leader to manage complex business queries and client business management responsibilities. The role requires enterprise platform proficiency and cross-functional interaction to enhance the client experience in Missouri/Kansas City.

Responsibilities include managing client relationships, overseeing change management, and delivering timely resolutions.

Qualifications

• 6-8 years of financial services experience in operational, technology, product management, or project capacity.
• Strong collaboration and influencing skills.
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and leadership.

Responsibilities

• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
• Oversee change management administration and communication with clients and alignment with BAU and program work.
• Persuade and influence internal groups to achieve desired results, and prepare statuses for senior management.

Skills

Client relationships

Influencing

Written communication

Ownership & leadership

Cross-functional collaboration

Job description

STATE STREET CORPORATION is seeking a high-visibility, client-facing leader to manage complex business queries and client business management responsibilities. The role requires enterprise platform proficiency and cross-functional interaction to enhance the client experience in Missouri/Kansas City.

Responsibilities include managing client relationships, overseeing change management, and delivering timely resolutions.