VP, Client Success & Service Delivery

State Street; Quincy (MA); On-site; USD 110,000 - 189,000; Full time

Job summary

State Street is seeking a Client Service Vice President to serve as the primary contact for asset manager clients, managing daily servicing, SLA adherence, new services and billing adjustments, and escalation of service issues.

You will lead a client service team, ensure efficient service delivery, proactively communicate updates, and contribute to strategic planning to improve client satisfaction, retention, and revenue growth. Strong leadership and relationship-building are essential.

Qualifications

• Experience building and maintaining relationships with key clients and managing their needs.
• Proven ability to coordinate cross-functional teams to address service issues.
• Strong communication and collaboration skills to manage expectations and drive outcomes.
• Track record of improving client satisfaction, retention, and revenue through service excellence.

Responsibilities

• Client Service Management: Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.
• Service Delivery Oversight: Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations.
• Issue Resolution: Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions.
• Client Communication: Proactively communicating with clients about service updates, market changes, and relevant information.
• Strategic Planning: Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth.
• Team Leadership: Lead a team of client service professionals, providing guidance, training, and performance management.

Skills

Client relationships

Leadership

Strategic planning

Communication

Issue resolution

Job description

State Street is seeking a Client Service Vice President to serve as the primary contact for asset manager clients, managing daily servicing, SLA adherence, new services and billing adjustments, and escalation of service issues.

You will lead a client service team, ensure efficient service delivery, proactively communicate updates, and contribute to strategic planning to improve client satisfaction, retention, and revenue growth. Strong leadership and relationship-building are essential.