AVP, Client Operations & Relationships

State Street; Quincy (MA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health benefits

Paid time off

Job summary

State Street is seeking a client-focused professional within the Investment Services division to oversee end-of-night service performance, manage projects, and coordinate across cross-functional teams to ensure high-quality client outcomes. The role blends service governance, relationship oversight, and solutioning to enhance the client experience.

You will engage with internal teams and clients, manage daily communications, and drive projects that strengthen relationships and grow share of

Qualifications

• BS/BA degree required with 4–6 years of financial services experience in operational, product management, or project oversight.
• Strong client-facing communication and presentation skills for interactions with clients and senior STT management.
• Experience in managing client relationships and cross-functional projects to deliver outcomes.

Responsibilities

• Ensure daily adherence to end-of-night SLAs and manage client communications.
• Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
• Maintain superior client service by acting as an advocate and proactively identifying issues impacting client satisfaction.
• Coordinate with internal teams and clients to ensure an effective operating environment.
• Provide overall project management for client-related and internal initiatives, liaising between business units to ensure successful implementation.
• Begin to focus on strategic aspects of maintaining long-term relationships and growing share of wallet.
• Keep senior management informed of new developments, service issues, and potential new business opportunities.

Skills

Client-facing experience

Communications skills

Presentations

Relationship oversight

Education

BS/BA degree

Tools

Enterprise platforms

Job description

State Street is seeking a client-focused professional within the Investment Services division to oversee end-of-night service performance, manage projects, and coordinate across cross-functional teams to ensure high-quality client outcomes. The role blends service governance, relationship oversight, and solutioning to enhance the client experience.

You will engage with internal teams and clients, manage daily communications, and drive projects that strengthen relationships and grow share of