Client Service VP: Relationship & Projects Lead

State Street; Boston (MA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Life/Medical/Dental/Vision insurance

Paid time off and disability benefits

Job summary

State Street is seeking a client-focused professional in Boston to oversee end-of-night service performance, manage projects, and coordinate across operations and technology teams. You will serve as a primary contact for governance, relationship oversight, and solutioning to enhance client experiences.

Ideal candidates have 4–6 years in financial services with strong communication and presentation skills, and are comfortable engaging with senior management and clients daily.

Qualifications

• BS/BA degree required.
• 4–6 years of financial services experience in operational, product management, or project oversight.

Responsibilities

• Ensure daily adherence to end-of-night SLAs and manage client communications as necessary.
• Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
• Maintain superior client service by acting as an advocate and proactively identifying issues which risk impact to client satisfaction.
• Work closely with internal teams and clients, facilitating communication to ensure an effective operating environment.
• Provide overall project management for client-related and internal initiatives, acting as a liaison between business units to ensure successful implementation while managing internal and external expectations.
• Begin to focus on strategic aspects of maintaining long‑term relationships and helping to grow share of wallet.
• Keep senior management informed of new developments, service issues, and potential new business opportunities.

Skills

Client-facing experience

Communication skills

Presentation skills

Education

BS/BA degree

Job description

State Street is seeking a client-focused professional in Boston to oversee end-of-night service performance, manage projects, and coordinate across operations and technology teams. You will serve as a primary contact for governance, relationship oversight, and solutioning to enhance client experiences.

Ideal candidates have 4–6 years in financial services with strong communication and presentation skills, and are comfortable engaging with senior management and clients daily.