Client Service Team Lead - Training & Escalations

Crane Worldwide Logistics LLC; West Jefferson (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

PTO 17 days

Medical Dental Vision

Tuition Reimbursement

Employee Recognition

Volunteer Time

Employee Discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC in Ohio is seeking a capable Client Service Supervisor to lead a team of client service specialists. You will direct workflow, monitor workload, and ensure inquiries are addressed promptly while maintaining service standards.

You will train new staff on policies, develop documented resolutions for common issues, and provide direct support to assigned accounts and escalated matters.

Qualifications

• Minimum seven years industry experience required.
• Minimum five years supervisory experience required.
• High School Diploma or GED required.

Responsibilities

• Supervises the work of a team of client service specialists.
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly.
• Trains new client service staff in support policies and procedures.
• Creates and distributes documented resolutions for common client service issues.
• Provides direct support to assigned accounts and escalated issues.

Skills

Quality Focus

Problem Solving

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Ohio is seeking a capable Client Service Supervisor to lead a team of client service specialists. You will direct workflow, monitor workload, and ensure inquiries are addressed promptly while maintaining service standards.

You will train new staff on policies, develop documented resolutions for common issues, and provide direct support to assigned accounts and escalated matters.