Client Service Specialist — Reception & Scheduling

H&R Block; Defiance (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Defiance, OH is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. This position supports in-office, phone, and virtual service interactions, helping clients feel confident and cared for.

Ideal candidates bring experience in customer service, the ability to multitask, and strong organizational skills.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and manage time effectively.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Answer phones and greet clients in a friendly, inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and coordinate appointments.
• Ensure client needs are met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned by the franchisee.

Skills

Fast-paced

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block in Defiance, OH is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. This position supports in-office, phone, and virtual service interactions, helping clients feel confident and cared for.

Ideal candidates bring experience in customer service, the ability to multitask, and strong organizational skills.