Client Service Specialist - Reception & Client Guidance

H&R Block; Eaton (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Eaton, OH is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and ensure client needs are met in person, over the phone, or virtually.

This role emphasizes friendly service, organization, and the ability to multitask in a fast-paced environment. Franchise offices handle hiring decisions locally.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management and office-organization skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block in Eaton, OH is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and ensure client needs are met in person, over the phone, or virtually.

This role emphasizes friendly service, organization, and the ability to multitask in a fast-paced environment. Franchise offices handle hiring decisions locally.